New research from UBC’s Sauder School of Business reveals that giving a free bump in service can backfire for retailers if the perk is given randomly in front of others.
Posts Tagged ‘Psychology’
Read UBC Reports’ full interview with Eva Kwan
How do you interact with Hadfield? I am part of Chris’ medical support team. Specifically, I am co-op student with the Operational Space Medicine team of the Astronauts, Life Sciences, and Space Medicine directorate at the Canadian Space Agency (CSA) which is under Space Exploration. My supervisor, Leena Tomi, is responsible for what we call [...]
Global companies beware: Rude customer treatment depends on culture
A new UBC study reveals that North American service workers are more likely to sabotage rude customers, while Chinese react by disengaging from customer service altogether.
Friend or foe: Babies choose sides early
Babies have a dark side under their cute exteriors, according to UBC study that finds infants as young as nine months embrace those who pick on individuals who are different from them.
$2M from BCLC and the Province creates Centre for Gambling Research at UBC
A $2-million investment from the British Columbia Lottery Corporation (BCLC) and the Government of B.C. will create a major new Centre for Gambling Research at UBC to advance our understanding of gambling psychology and help reduce problem gambling behaviours.
Doing good is good for you: Volunteer adolescents enjoy healthier hearts
Giving back through volunteering is good for your heart, even at a young age, according to University of British Columbia researchers.
Bilingual babies know their grammar by seven months
Babies as young as seven months can distinguish between, and begin to learn, two languages with vastly different grammatical structures, according to new research from the University of British Columbia and Université Paris Descartes.
Common ground on the common good: Study finds Republicans and Democrats can agree on some moral issues
A new University of British Columbia study that asked U.S. conservatives and liberals to rate the most influential historical figures of the 20th Century finds that the two sides of America’s “culture wars” share a surprising level of common moral ground.
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